Customer Service Survival Kit (SR)

฿ 0

Only 1 left in stock



The Customer Service Survival Kit


About this Book

Most of us think excellent customer service involves smiles and positive attitudes. But what about when customers are upset, angry, or threatening to sue you? Attitude and courtesy alone will not fix your most difficult customer situations, but specific communications skills will! This book, from leading business publisher AMACOM Books, will teach you how to understand and manage any customer situation with class and confidence.

Purchase a copy now