Saving A Sale

If a customer calls in or emails to cancel the Customer Service rep must call the customer to see what the reason for cancel is. If the customer service rep cannot come to a resolution with the customer the call will be scheduled for a sales rep. If the customer is a Santa Rita sale it will be scheduled for Les and or Keith, If it is a whetstone sale it will be set for Terry and or Jeff, and if it is a phoenix sale it will be set for that sales rep canceled sales will not go to just anybody we have designated Reps to deal with these issues This is per Scott and Phil no Exceptions unless Customer service is told different by Scott or Phil. Customer service must follow these guidelines if they are not followed there will be penalties for that customer service rep