Rebuttal Of The Day

Customer:

“Are you selling leads?” Or “I don’t buy leads”

Agent:

“Even though I’m not selling leads, I’m giving you exposure on average of 4,000 times a month” || “I’m not selling leads or a list of prospects to chase down. How this works is I custom create your ad and deliver ___ impressions/views directly to to individuals who are seeking your services. I’m confident you see the value, right?”

Post Release Hiring Program

One of the greatest benefits of working with Community Marketing Partnership is the opportunity to earn a hiring bonus! Our methods of selling and the products we sell are continually growing. Starting out in 2012 with sales less than $480,000 to projected sales in the next 12 months exceeding $20,000,000!!!

But it’s not all about money – it’s also about providing a path for you to follow upon release. A road map if you will, that can lead to a life free of crime, free of doing time and making some dimes!

Paying a hiring bonus for us is a pleasure – and for you it is a benefit. Earned by making great honest sales and keeping yourself free of drugs and trouble.

The needs of the many outweighs the wants of the few or desires of the one. What this means is, we must put the “program” ahead of the wants/needs of any one person. CMP was built by those who came before you, guys in orange just like you are now – now you are creating future opportunities for the next generation – what legacy are you creating?

Sincerely, Scott Balsiger, CEO Community Marketing Partnership

_________________________________________

There are opportunities to work for Community Marketing Partnership

We have 2 different starting pay wages for sales agents in our Mesa office, $15.00 an hour or $20.00 an hour. Ultimately your performance will decide where you start.

$20.00 an hour you must average a minimum of $20,000 in monthly sales over a 6-month period with a minimum monthly average of $5,000.00 per month in collections. Anything below this will result in a starting wage of $15.00 an hour. But do not worry you can work up to the $20.00 an hour wage, your performance dictates your future!

Pay out for the hiring bonus

1st payment is 50% of your total – up to $10,000.00. Then following payments will be $4,000.00 per month until you are paid in full. Should you decide not to work for the company, or you quit or are fired for violating any of the company’s policies, your bonus will be the same, however the payout period is doubled. So you’re monthly payments would be $2,000.00 per month.

Say goodbye to your hiring bonus

1. If you violate parole. We may continue payment upon release, however if you violate due to drugs, you will not be paid.

2. If you are arrested and have charges pending, we will continue payment upon you being found innocent or charges are dropped.

3. If you end up being found guilty or plead guilty and are sent back to prison, you forfeit forever any remaining bonus. Nike’s slogan is “just do it”. Yours needs to be “just don’t do it”.

4. If you are fired or quit two or more weeks before your release date or are moved to another yard we reserve the right to not pay a hiring bonus and any commission in full, partial or none.

5. Moved to another yard due to issues you didn’t create (safety, family etc…)? That is taken into account and is reviewed case by case.

The 80/20 rule

1. 80% of the agents will not have to worry about these policies.

2. 20% who need to, cause 80% of my headaches.

3. Do the right thing when no one is watching or no one is listening and none of this will apply to you

4. To receive your bonus check you must be show up dressed in casual office clothes or you will be turned away.

5. Think before you speak. We spell out what is allowed and not allowed when working for CMP.

6. You know what is right and what is wrong. Right pays you money, wrong dings your bonu$. Got it? Good!

Examples:

1. Former manager at SR, great performance, good attitude – but his heart was in firefighting. He kept us informed as to what he was doing and wished him the best of luck. I look forward to paying him his hiring bonus upon release.

2. A medium to high level seller used drugs, was caught and ticketed. He lost his $10,000 hiring bonus and was fired.

MISSION & WORKPLACE POLICY

Welcome to the Hometown Hero Project. The mission of the Hometown Hero Project is providing the finest quality resources to Veterans and 1st responders as well as their families through our web directory, and our partnership with nearly 600 Veteran Service Organizations and other Hero friendly organizations nationwide.
  • Stick to the script!
  • Do not tell customers that you work IN, AT, or FOR the Veterans Post.
  • Do not lie to your customers or make up figures for your customers.
  • Do not use slang, inappropriate jokes, or humor while on the phone.  Remain professional at all times.
  • The phone receivers are very sensitive and your voice can be heard by other phones in the office.  Do not swear or use any inappropriate language while in the office.  No profanity on the sales floor.  Not only do some workers consider this language offensive, but customers can hear the background sounds. That can affect someone’s sale.
  • No violence, threats, or intimidation of any kind will be tolerated.  ABSOLUTELY NO EXCEPTIONS.
  • Do not attempt to make any personal calls or send personal emails.  Everything is monitored and recorded and you will be terminated immediately.
  • Understand that all incoming, outgoing, and internal calls are recorded and subject to monitoring.
  • All websites visited are logged and recorded, as well as all keystrokes made while logged onto the system.
  • All white listed websites are for work purposes only.
  • If you sell below our published price, or give away clubs/locations, or other unauthorized “FREEBIES”, you will NOT get credit for that sale.  This could result in termination of employment with HTH.
  • Do not ever take customers payment information yourself!
  • Every salesman has the right to make a sale, but no sales representative has the right to cancel a sale.  You must go through a CSR to cancel any sale.
  • The sales close is to be read verbatim on all sales calls.  Credit for the sale will not be given if not read verbatim.
  • Remain in 704 compliances at all times while in the office.  (NO HATS OR BEANIES)
  • Coffee, creamer, and office equipment are the exclusive property of Hometown Hero Project.  Do not abuse this privilege. NO STEALING.
  • Take advantage of the Lending Library resources.  The more you improve your skills, the more valuable and successful you’ll be.
This program is not easy, and it is not a free ride. But, with courage & commitment you can learn new skills, earn substantial retention savings, gain potential employment possibilities, and the opportunity for you to acquire social and reintegration skills.

All Training on number changes/and data issues are to be brought to Troy or Janeen’s attention.

NUMBER CHANGES:

6:00am  to 8:30am – Abe. If he is not available, the on site manager at WS and SR will work together to complete them.

8:30am to 1:30pm – Sonja. If she is not available, Cassandra will do changes. If both are gone, Phil will delegate someone.

1:30pm to 2:30pm – Cassandra. If she is not available, Phil will delegate someone.

2:30 to 5:00pm Sonja – If she is not available, Cassandra will do changes. If both are gone, Phil will delegate someone.

*The agent is to call their Team Captain to get an update if there has been no response within a few hours. Unless the number is for a sale and needs immediate attention.

Otherwise, Trust that we will do our best to take care of this asap, continue working your current calendar & make sales!!   

If a customer calls in or emails to cancel the Customer Service rep must call the customer to see what the reason for cancel is. If the customer service rep cannot come to a resolution with the customer the call will be scheduled for a sales rep. If the customer is a Santa Rita sale it will be scheduled for Les and or Keith, If it is a whetstone sale it will be set for Terry and or Jeff, and if it is a phoenix sale it will be set for that sales rep canceled sales will not go to just anybody we have designated Reps to deal with these issues This is per Scott and Phil no Exceptions unless Customer service is told different by Scott or Phil. Customer service must follow these guidelines if they are not followed there will be penalties for that customer service rep

This awesome classic is now available again.  You will receive a prepaid bonus of $5 when you secure the first payment during verification.

But there is more, a fun twist to the old classic, when you secure 5 or more first payment during   verification in a month you automatically qualify for an additional $5 added to that bonus, turning what was $5 into $10.

Example: 4 first payments during verification in a month would get you $20 that month. Not bad.

On the other hand if you were able to manage at least 5 first payments during verification in that same month then you get an additional $50 for your prepaid bonuses. Awesome!!!

Effective 9/1/2019 the $5 prepay bonus will only apply if payment is made day of the sale. Verification numbers will only be given if payment is made at the time of the sale. Credit card on file or deferred payments are no longer eligible to receive the $5 bonus.

When a salesperson has been absent for 5 working days, their quarterback, manager, Etc, will request that all callbacks for the last 7 days be reassigned.

The first time this is done the last 7 days and everything before that is transferred. Example, an agent has 100 callbacks in the last 7 days and 300 call backs going back months and months would lose a total of 400 call backs.

Our guarantee is your assurance that at the end of your subscription term:

  1. 100% of your purchased ads will be delivered.*
  2. 100% of your purchased engagements will occur.*
  3. You will always speak to a live US based team member.
  4. Your performance data will never be manipulated.

We look forward to a long and mutually beneficial relationship!

Example: With a 12 month advance bundle package, you will receive 48,000 ads delivered to your target audience and 528 engagements by the end of your 12 month subscription. Actual view and engagement totals will vary monthly, as we monitor and update the performance of your package. * We cannot guarantee performance for subscription terms less than 6 months in length, for any campaigns with restricted lines of business or subscriptions that are cancelled before the end of the subscription term. Current restricted lines of business include Alternative Medications, Tobacco and Vape Shops. Regular payments refers to the monthly service payments made on your account.  Initial setup fees nor $1 payments made as part of the dollar down programs do not count toward the 6 payment minimum.

No Sale Policy:

Any sales agent that has been with us for 30 days or more who goes without a sale on a continuous basis for a certain time-frame will be subject to the following guidelines:

  • 2nd day without a sale by the end of the day – The sales managers and the floor manager will discuss and assess the situation with the agent to create a positive blueprint for success which will be followed on the 3rd day.
  • 3rd day without a sale – agent has entire day to focus on previous day’s plan and focus on making sales
  • 4th day without a sale  – Before lunch or count, the agent will clock out for 30 minutes and remain in the training room to consider the directions given to them by managers to help them improve their focus and technique. After the 30 minutes they clock back in and work hard and smart to obtain a sale. (Does not count as your lunch break).
  • 5th day without a sale before the FIRST scheduled break – Repeat 4th day guideline, but for 15 minutes
  • 5th day without a sale before the LAST scheduled break – Repeat 4th day guideline, but for 5 minutes
  • 5th day without a sale by the end of the day – Agent will call Scott and sell him on why they deserve to continue working for the company

 

(This is a basic guideline and is subject to change dependent on the situation)

Example: client just paid their last payment of $166 on a VDA. He pitched her a $224 package. She wasn’t going to or couldn’t afford to make another payment at this time. Suggest that instead, once a client makes their last payment on a VDA, we immediately call up and offer a M-2-M geo on recurring and offer to credit the last payment towards first payment of Geo.

  1. They have already bought into the program and more willing to buy – especially if we offer something new.
  2. In this case she will pay us $58 for first month.
  3. In case where old payment exceeds new payment we will pay 100% of first geo payment
  4. Client must have track record of paying on time and have a card on file.
  5. It’s our way of saying thank you for past payment.
  6. If clients first full payment is not made by end of the following month, it will not go towards bonuses – this shouldn’t be an issue for sales early in the month…. gets a little tight for end of month sales…but that’s the risk QB’s take.
  7. The account cannot be currently on a VDA Subscription.

If you would like to keep using, or change to a custom background (ex. picture of a car, house, superhero, or anything other than the default background)  it will cost 100,000 points per month.  This is per Scott.

You will have until the end of the day Tuesday June 25, 2019 to restore it to default.

After Tuesday June 25, 2019 it will cost 100,000 points!

Credit Card and check payments can be made over the phone or from our website. If your client would like to pay over the phone be sure to conference in an office admin, give the admin all necessary information (their name, phone number, amount paying, and how they are paying) and then transfer when the client is ready to give payment information.

If your client would like to pay online then simply direct them to our website hthproject.info and locate the PAYMENTS link at the top of the page. Be sure to inform them that our page offers secure payments. We accept Visa, Mastercard, American Express, Discover, and eChecks

June 5, 2019

Due to upcoming system changes to VanillaSoft (and for preparing our move to Five9), some additional changes are being made to the Special Project Policy.

1. There will be no more special projects for Teams as a whole.

2. 500, pre-uploaded leads will be given to the finder (final total may differ due to duplicates).

3. All Remaining leads will go to their respective cert folders.

*Policy subject to change pending new CRM.

 

June 3, 2019

ONE WEBSITE PER REQUEST!!!

Once 30 days have passed by, any leads remaining in folders that have not been called will be subject to removal and placed into Cert Folders. Research must be done on all request and team must agree before submission. Team Captains must be notified of wanted scrapes for final approval in which case they will fill out the Cognito Form for their team or scrape and generate the leads themselves if under 100.

The data department only needs One link to a website and then a list of what is wanted. (Not 100 links to the same site). Also know that if they are requesting to pick and choose from a site, the data dept. will be scraping the whole site and releasing the rest to the Whole Company. It is not good business to only scrape parts of a website. 

*Policy subject to change pending new CRM.

*Before calling renewal trades and new trades you must get permission first from Denise or Scott. Get that recording of Denise or Scott authorizing the trade and attach it to the record.

Below are 4 barter calls Scott has picked out for training. Please listen closely to what is said and how it is said.

**Always, always, always** call Scott for authorization prior to a barter (trade). The dollar amount that will be entered will be the value of what the customer sends us. Example: you offer the client $2,000 worth of our product. The client sends us coupons for 4 nights at their hotel. Room rate on the clients website shows those rooms cost $250 a night. Your sale in our system will be $1,000

“Hmm, okay, that’s interesting. Let me make some calls and see if that is something that we can do.”

Please listen to a few of these calls and take notes;

This call was made by Jamie, he was one of our best sales agents. Note how he speaks with the gatekeeper (the general manager in this case). Although she is not the owner, she IS the general manager and may have some authority. Even if she doesn’t, she surely has some pull with the owner. He is polite with her and hopes that she gets well. As the calls goes on we learn that she does know of the VFW! She also does trades all the time! Perfect, she is, in fact, the person Jamie needed to speak with.

He speaks very slowly… almost painstakingly slow. He verifies all information with her and then explains what exactly she will be getting in this trade, and how the entire process works.

This is another call from Jamie. Please note that he speaks to the gatekeeper as if he is a friend. He includes him in discussing the package information and even jokes with him a little as well.

Another call from Jamie, he is polite with the gatekeeper and again is speaking very clear and slow. When he leaves the voicemail he starts with his full name and then goes into the message. He gives enough information so that the caller will know what is going on, but not so much that there is not a point in her returning the call. He ends the message with his full name again. This voicemail would be very easy to understand because he was speaking very slow and clear.

Please listen to the rate Jamie speaks. He talks slowly and very deliberately. He is not in a rush to close the deal and is taking his time to explain everything. Please note that he does not sound like he is reading from a script, he sounds like he is simply having a conversation. Also note that he is continuing to highlight that this barter is for a Navy Veteran. The conversation is all about the Veterans while also generating some more business and expanding the reach of this facility. Jaime speaks with everyday vocabulary.

Although the woman he is speaking with is not the owner, but rather then gatekeeper, he is keeping her involved in the conversation. This turned out to be a good thing for him because as the call progresses we learn that she is already in the loop on what is going on because the owner forwards her his the emails. Be nice to the gatekeeper.

 

12/27/2019

Legacy Sales Agents Only:

In order to keep your legacy position, you must achieve a minimum of 80% of your 3 month rolling average number of sales.

Example:

Number of sales October 120, November 100, December 110, your average would be 110.

Therefore, you must have a minimum 88 sales for January to keep your position.

If you fall below your average you will become a sales dog.

One of the greatest benefits of working with Hometown Hero Project is the opportunity to earn a hiring bonus! Our methods of selling and the products we sell are continually growing. Starting out in 2012 with sales less than $480,000 to projected sales in the next 12 months exceeding $20,000,000!!! But its not all about money – its also about providing a path for you to follow upon release. A road map if you will, that can lead to a life free of crime, free of doing time and making some dimes! Paying a hiring bonus for us is a pleasure – and for you it is a benefit. Earned by making great honest sales and keeping yourself free of drugs and trouble. Sincerely, Scott Balsiger, CEO Hometown Hero Project

It is important for you to understand this: The needs of the many outweighs the wants of the few or desires of the one. At times each of us is the one, those getting out soon or in management/top sellers could be the few. At all times however, all of us are the many.


If you’re hiring bonus is less than 3,500 you can still earn that by this policy: for every $5,000 of commission you earn after release, we will pay you a bonus up to $500 until your hiring bonus is paid in full.

For those who have earned $3,500 or more we will pay your hiring bonus using the following policy:

First payment of 50% with a maximum payment of $10,000 or $3,500 minimum paid every month until you have been paid in full. There is no limit to the maximum # of payments.

Examples for sales and payments before May 1st 2019 the following policy is in effect:

  • If you earned $75,000 we will pay you $10,000 upon release and $10,000 each month for 7 months, then a payment of $3,500 and the last month a final payment of $1,500.
  • If you earned $6,000 we will pay you $3,500 upon release and in 30 days $2,500
  • If you earned $8,000 we will pay you $4,000 upon release and in 30 days $3,500 and in 60 days $500
  • If you earned $160,000 we will pay you $10,000 upon release and $10,000 each month for 15 months.

Examples for sales and payments after May 1st 2019 the following policy is in effect:

  • If you earned $75,000 we will pay you $10,000 upon release and $5,000 each month for 13 months.
  • If you earned $6,000 we will pay you $3,500 upon release and in 30 days $2,500
  • If you earned $8,000 we will pay you $4,000 upon release and in 30 days $3,500 and in 60 days $500
  • If you earned $160,000 we will pay you $10,000 upon release and $5,000 each month for 30 months

Examples for sales and payments after May 1st 2019 the following policy is in effect:

  • Calculation of group bonus payout – This effects only sales made on and after May 1st, 2019 and only group bonuses (NOT COMMISSIONS). Your bonus is based on the percent of money you collected.

Example: if you have $5,000 in hiring bonus and your collection rate is 95% you will receive $4,750 if your collection rate stinks (lets be honest – its because you don’t make solid sales) and collection rate is only 40%, you’ll receive $2,000.


We are very excited to announce that after release you are now eligible for 10% Residual on subscriptions you’ve sold!!! You’ll continue to receive 10% each and every month as long as you continue selling for Hometown Hero Project. Should you be unable to work for us, you’ll continue to receive 10% Residual on your sold subscriptions for up to 4 months.

Terms and Conditions:

  • Your customer must continue to make the monthly payments.
  • You must work for us up to your time of release.
  • Your sales will need to meet or exceed your average last 3 months.

We believe that with the skills and social interaction you have learned, your odds of staying out of prison increases greatly. It is in your best interest and ours that you never wear orange again.  To help in achieving that, we will pause and most likely cancel your hiring bonus if you end up back in prison.
  • If you violate parole, we may continue payment upon release. If you violate due to drugs, you will not be paid.
  • If you are arrested and have charges pending, we will continue payment upon being found innocent or charges are dropped.
  • If you end up being found or plead guilty and are sent to prison, you forfeit forever any remaining bonus. Nike’s slogan is “just do it”. Yours needs to be “just don’t do it”.

Remember – if the taste of freedom and money fail to motivate you to stay out of prison, you can lose it all.


 

The 80/20 rule: 80% of the agents will not have to worry about these policies. 20% who need to, cause 80% of my headaches. Do the right thing when no one is watching or no one is listening and none of this will apply to you:

If you are fired or quit two or more weeks before your release date or are moved to another yard we reserve the right to not pay a hiring bonus and any commission in full, partial or none. If you are moved due to issues you didn’t create (safety,family etc…) that is a whole different situation! To receive your bonus check you must be dressed in casual office clothes or you will be turned away. This is the same dress code we at the Oracle office use. Think before you speak. We spell out what is allowed and not allowed when working for HTH. You know what is right and what is wrong. Right pays you money, wrong dings your bonu$. Got it? Good.

Examples:

  • Former manager at SR, great performance, good attitude – but his heart was in firefighting. He kept us informed as to what he was doing and wished him the best of luck. I look forward to paying him his hiring bonus upon release.
  • A medium to high level seller used drugs, was caught and ticketed. He lost his $10,000 hiring bonus and was fired.