Owners Script

OWNERS SCRIPT:

Hi [Prospect’s name], this is Vanessa.

I am looking for a [TYPE OF BUSINESS] to connect with local heroes. Do you offer a discount or incentive for VETS or FIRST RESPONDERS [PAUSE] respond “GREAT”. Give me half a second while I get my project specialist on the line?

Option 1: they get transferred. [Follow Standard Transfer Script] option 4

Option 2: Objection [What do they want to talk about?, Who’s your boss?, What is this call about?]

That’s a great question. I’m with the resource department let me connect them and they can answer any questions that you may have [TRANSFER THEM TO SALES]. If customer becomes irritated or doesn’t want the transfer then. Ask is this not a good time? Ok, what’s a good email address that I can send the information over to? [GATHER INFORMATION]

Option 3: THEY HANG UP ON YOU

[Follow up with an email. This may be a better way to connect. Make sure that you include in the notes that customer hung up on you and document the details of the call and disposition/result the call accordingly].

CONFERENCE – 18 DIAL – CONFERENCE

OPTION 4:

TRANSFER VERBAGE:

Hello (SALE REPS NAME) I have _________________ on the phone and HE/SHE is a TYPE OF BUSINESS interested in being available to VETERANS or FIRST RESPONDERS. In case we get disconnected HIS/HER number is ______________.