The Gatekeeper is someone that screens and directs calls for a business. This person’s job title may be something along the lines of Administrative Assistant or Office Manager. Gatekeepers are already busy with a million tasks so they may direct your call immediately. It’s also possible that they’ve been instructed to screen and deny sales calls. Always remain professional and polite and don’t be hesitant to share more information about why you’re calling. Sometimes Gatekeepers can help you identify a better prospect to connect with.
Hi, I’m calling for [OWNERS NAME]. This is [VANESSA] with [HNN].
Option1: Gatekeeper transfers you directly.
[Follow Standard Owner Script.]
Option 2: Gatekeeper asks what the call is regarding.
I’m looking for a local [TYPE OF BUSINESS] to have available to area HEROES and I needed to talk to [OWNERS NAME] Is now not a good time? Or is there someone else I can talk to?
If the gatekeeper still doesn’t transfer the call, then gather information like…
- OWNERS NAME
- BETTER CALL BACK TIME
- VERIFY EMAIL ADDRESS
- SECRETARIES NAME
- CELL PHONE/BETTER NUMBER