Just to help everyone get on the same page. When a customer says they will send in their own ad we need to give them the ad size we will need to make it compatible to fit customers smart phone.
What sizes are the ads?
320×50 pixels and 300×250 pixels. We need 2 files, one for each size.
If the customer can not submit these size ads or is not sure what sized ads they have, it is better to have us create the initial ad and work back and forth with them to expedite the process.
If the order is processed with the understanding that a customer is going to submit their own ad the art department will not do anything until the ad is sent.
If on the other hand the customer is going to submit artwork we will get the first proof going so we can begin the process of working with them on the ad.